XO Loyalty Areas of Expertise

Feeling like your technology and guest outreach is all over the map? Don’t worry, we’ll help you tie it all together AND get you the data that it collects. Now your guests can download your app and earn loyalty, receive messages to their preference, place orders, pay with their phone in store, send gift cards, provide you with feedback, and stay in touch with your brand socially.

Loyalty
Points, dollars, surprise & excite, or something in between? We’ll work with you to cook up your secret loyalty sauce and let it marinade in mobile. Using your branded app and kiosk clients can be rewarded on each visit in a way that positions your brand the best.

Automated Personal Messaging
Send App, Email or SMS notifications tailored by location, time, event or purchase history. Timely reminders of special offers, seasonal goodies or local perks will surprise your customers, in a way made possible with the knowledge that comes from a relationship, not a transaction.

XO Loyalty’s Other Services

Let customers choose their preferrence of messaging medium. Then communicate timely message to increase brand awareness and drive new sales and transactions.

Bring your customers into the loop! Make it easy for guests to answer your questions or inspire your next flavor. Question by question, a 60% response rate will leave little unsaid. Heat a complaint? Eliminate the cost of mailing gift cards to appease guests. Instead, use your app to send them a little something, immediately.
Snap, Tweet, Pin, Like and Friend – speak the millennial language. Fuel engagement by creating a social presence through your app. Blow up your message into games, picture galleries or communication networks. Whatever your vision, we know the code behind it.
Whether you already have online ordering in place or not, we can help you get it in your app. That way guests can place orders when it makes the most sense – on the go! Check out our partners or we are happy to work with your custom solution.
Let guests use your branded app as a way to pay for purchases in store (or online) without ever having to take out a wallet.
 Looking for ways to get more out of your plastic gift card program? Sending digital gift cards is the future.

Why Choose Us

      • 20% Average Offer Redemption Rate
      • Average Customer Participation Rate of 80%
      • 4,000% Return on Messaging Costs
      • Fully Integrated SMS, Email, & App Push Alerts from one platform
      • Our Bots are smarter than yours

What Client’s Say

We hit over 5,000 subscribers in 90 days with the PUSH Mobile text opt-ins and had several promotions with return rates of 15%+. Best of all, we see our transaction count increase from the year prior and monthly average.
Jay Hawkins, Chic-fil-A
From Sat – Mon this past weekend in January, Stuff a Cup accounted for almost 15% of our sales. There were 995 yogurt sales, and 172 were stuff a cup. Total sales from all yogurts was about $5384, and stuff a cup was $835. Thanks XO!
Kristy Murphy, sweetFrog
We send App Alerts, Text Messages, Facebook Posts & Tweets all from the XO platform giving us an average of 10%+ return every time.
The App building process was easy and XO turned it around in less than a week.
Andrew Znidarsic, Revolution Ale House - Charlotte